CUSTOMER SERVICE
100% Customer Satisfaction
At Take Flight the customer is always #1, and in this mindset it is our pledge to provide 100% customer satisfaction. If you are ever dissatisfied with your purchase for any reason contact us, and we will do everything in our means to make sure you are satisfied with your purchase. Please read the details of our shipping, return, exchange, order changes, order cancellations, and price adjustments policies below for more information.
SHIPPING
At Take Flight we take pride in shipping our product directly from our warehouse to you. We ship to over 190 countries around the world, and all orders are shipped via USPS. For your convenience we have an integrated checkout system built into the site that calculates the exact shipping cost of our products to you. In addition to shipping the product, each package we ship contains a custom receipt detailing your purchase for your records and convenience. The receipt has a unique order and customer number so if you ever call us with any questions we can pull up and process the specifications of your exact order.
Shipping Rates
Shipping rates is based on the weight of your order and your location. For your convenience we have an integrated checkout system built into the site that immediately calculates the shipping cost for your specific order.
24 Hour Shipping Policy
At Take Flight we are committed to a 24 hour shipping policy. All orders received by 12 noon PST Monday through Friday are shipped out that same day. Any order received after 12 noon will be shipped out on the following business day. Orders placed after noon on Friday will be shipped out the following Monday.
All orders are custom packaged and shipped USPS First Class Mail right from our warehouse. Orders shipping in the United States usually arrive within 2-5 business days. International orders take approximately 5-10 business days to arrive. Any order for two or more products is automatically upgraded to Priority Shipping for free and will arrive in 2-3 business days if shipped to a location in the United States.
Backorders
If we temporarily run out of a product we label it as a “backorder.” If an item is on backorder you can still purchase it, and when we receive more of that item we will ship it to you immediately.
If you order a product on backorder the item on backorder will NOT be shipped according to our 24 hour shipping policy. Backorders are usually shipped within 2-4 weeks. Sometimes this waiting period is shorter and sometimes it is longer. For your patients we give a 10% discount on all products that are ordered on backorder. No additional shipping charges are made if your order must be mailed in multiple shipments due to the presence of a backordered item.
Pre-order
A pre-order is not the same as a backorder. A pre-order means that we are accepting orders on a product before releasing it to the public.
If you order a product on pre-order your order will NOT be shipped according to our 24 hour shipping policy. All pre-orders are shipped in accordance with the public release date of that product. We usually have special promotional pricing on pre-order products although the exact discount amount or percentage varies between items and promotions.
CLOTHING SIZES
For your convenience we have developed a size chart that details the specifics or each clothing size based on its garment style. You can access this chart by clicking here. If you have any further questions regarding the clothing sizes, or if you would like a personal recommendation please contact us and we would be happy to assist you in selecting the right size for you.
Customer Initiated Order Cancellation:
Prior to shipment of your order, you may cancel your order at any time by emailing us at contact@takeflightapparel.com or call our Customer Service Department at +1.971.275.4660. If your order has already shipped, you may return your order in accordance with our return policy.
Take Flight Initiated Order Cancellation:
Although it is rare that it would be necessary for Take Flight to cancel an order, we reserve the right to deny any orders from a customer where the following situations arise:
Billing /Payment / Shipping Information
Orders cannot be processed due to an error in information you have provided, which may include, but are not limited to:
• Incorrect credit/debit card number, expiration date or card security value.
• Incorrect billing information (billing information you provide is different from information your financial institution has on record).
• Insufficient/Incorrect shipping address (street address, city, state, zip or postal code).
• Fraudulent information.
Merchandise Shipping Delay or Unavailability
If a product is delayed out of our fulfillment center or becomes unavailable, Take Flight may cancel the order.
Resale of Merchandise
Take Flight is a private label brand. To protect its intellectual property rights, suspected resale of our merchandise for personal or business profit is strictly prohibited. Any orders found to have characteristics of reselling will be cancelled. We reserve the right to cancel all subsequent orders from such customers.
Reshipping of Merchandise
Take Flight's policies do not allow merchandise to be reshipped. Any orders shipping to 'Freight Forwarding Companies' may be cancelled. A complete listing of countries we ship to is available on this page.
Previous Fraudulent Order History
Take Flight may cancel any order if fraudulent activity is suspected and may refuse to process subsequent orders from customers with a previous fraudulent order history. Take Flight may also refuse any orders connected with a previous credit card dispute.
IMPORTANT INFORMATION REGARDING YOUR CREDIT CARD:
• Take Flight reserves the right to request additional evidence or proof of billing information.
• The charge for your order will appear on your credit card statement as 'TAKE FLIGHT. If you contest the validity or amount of a charge related to an order with Take Flight, please email our Customer Service Department at support@takeflightapparel.com
• Take Flight will prosecute to the fullest extent of the law any fraudulent activities related to the reversal of a valid charge for an order filled and delivered to the customer.
• Should your order be cancelled, any 'authorization holds' will drop off your account within three to five business days.
Questions/Contact Us:
If you have any questions, comments or concerns regarding our order cancellation policy or if you feel your order was cancelled in error, please contact us at contact@takeflightapparel.com or call our Customer Service department at +1.971.275.4660.
ORDER CHANGES
To make changes to your order, send us an email at contact@takeflightapparel.com or call our Customer Service department at +1.971.275.4660. If your order has not already been processed we can make the changes for you.
All backordered items will be shipped via Standard Delivery service at no additional charge.
For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
Important:
Shipments made outside of the US and Canada may be subject to import duties and taxes, which are levied once your package reaches the country of destination and are the responsibility of the recipient.
CANCELING AN ORDER
To cancel your order, please call our Customer Service department at +1.971.275.4660
RETURN/EXCHANGE POLICY
If you are not satisfied with your purchase, return it to us for an exchange or refund. We exchange or refund any original condition merchandise with a copy of your original invoice.
Returns:
We refund any original condition merchandise with a copy of your original invoice. If it was purchased online, you can send it back to our Standard Return Address at Take Flight, P.O. Box 374, Beaverton, OR 97075. There is a $7.00 charge to use this service. This will be deducted from your refund.
All returns will be credited back to the original payment type. Any shipping and handling fees that were paid during an online order are non-refundable. By sending returns back to the Standard Returns Address credit card purchases will receive credit back to the credit card used. Please note that if you return merchandise without a receipt or invoice, we can only provide the last known value of the item in the form of a merchandise credit.
Exchanges:
We exchange any original condition merchandise with a copy of your original invoice. To exchange your merchandise, you can send it back to our Standard Return Address at Take Flight, P.O. Box 374, Beaverton, OR 97075. There is a $7.00 charge to use this service. This will be deducted from your refund. Please note we will waive your Shipping and Handling on your new merchandise from the exchange.
On-line Purchases:
If you are not satisfied with the quality of your merchandise, you can send it back to: Take Flight, P.O. Box 374, Beaverton, OR 97075. Please remember to include your invoice with the merchandise so we can credit you back. If you no longer have your invoice, we may be able to locate your order if you can provide the name and complete billing address used in the order or the credit/debit card used as payment in the order. For additional questions, call us at +1.971.275.4660
PRICE ADJUSTMENTS
We are happy to process a price adjustment if your item (the same color and size) has been reduced within 14 days of the original purchase date. We only offer a price adjustments for merchandise purchased at the original price (items originally purchased from the Clearance section are not eligible for price adjustments). Each item is eligible for only one price adjustment. To process a price adjustment please email us at contact@takeflightapparel.com. Include your order number, and the item(s) that are eligible for the price adjustment, and we'll take care of the credit.
