Customer Service
CUSTOMER SERVICE
100% Customer Satisfaction
At Take Flight the customer is always #1, and in this mindset it is our pledge to provide 100% customer satisfaction. If you are ever dissatisfied with your purchase for any reason contact us, and we will do everything in our means to make sure you are satisfied with your purchase. Please read the details of our shipping, return, exchange, order changes, order cancellations, and price adjustments policies below for more information.
SHIPPING
At Take Flight we take pride in shipping our product directly from our warehouse to you! We ship to over 190 countries around the world, and all orders are shipped via USPS or UPS. For your convenience we have an integrated checkout system built into the site that calculates the exact shipping cost of our products to you. In addition to shipping the product, each package we ship contains a custom receipt detailing your purchase for your records and convenience. The receipt has a unique order and customer number so if you ever call us with any questions we can pull up and process the specifications of your exact order.
Take Flight Shipping
At Take Flight we are committed to shipping your products out as soon as possible. Orders are shipped usually within 1-2 business days of being places. Some exceptions may be made for orders places outside the United States.
All orders are custom packaged and shipped via the shipping method selected by the customer. Orders shipping in the United States usually arrive within 3-5 business days after being placed, and 2-3 business days after being shipping. International orders take approximately 7-10 business days to arrive after being shipped.
Shipping Rates & Changes in Shipping
Shipping rates is based on the weight of your order and your location. For your convenience we have an integrated checkout system built into the site that immediately calculates the shipping cost for your specific order. We reserve the right to change shipping carriers for any and all reasons, however, we usually only do so when it expedites our shipping for you, and we will never make a carrier change if it lengthens the time it takes to receive your package in comparison to the shipping method you paid for.
Pre-order
A pre-order means that we are accepting orders on a product before releasing it to the public.
If you order a product on pre-order your order will NOT be shipped according to our regular shipping policy. All pre-orders are shipped in accordance with the public release date of that product. We usually have special promotional pricing on pre-order products although the exact discount amount or percentage varies between items and promotions. We reserve the right to change the public release date for pre-orders.
CLOTHING SIZES
For your convenience we have developed a size chart that details the specifics or each clothing size based on its garment style. You can access this chart by clicking here. If you have any further questions regarding the clothing sizes, or if you would like a personal recommendation please contact us and we would be happy to assist you in selecting the right size for you.
Customer Initiated Order Cancellation:
Prior to shipment of your order, you may cancel your order at any time by emailing our customer service department atcontact@takeflightapparel.com. If your order has already shipped, you may return your order in accordance with our return policy.
Take Flight Initiated Order Cancellation:
Although it is rare that it would be necessary for Take Flight to cancel an order, we reserve the right to deny any orders from a customer including but not limited to where the following situations arise:
Billing /Payment / Shipping Information
Orders cannot be processed due to an error in information you have provided, which may include, but are not limited to:
• Incorrect credit/debit card number, expiration date or card security value.
• Incorrect billing information (billing information you provide is different from information your financial institution has on record).
• Insufficient/Incorrect shipping address (street address, city, state, zip or postal code).
• Fraudulent information.
Merchandise Shipping Delay or Unavailability
If a product is delayed out of our fulfillment center or becomes unavailable, Take Flight may cancel the order.
Resale of Merchandise
Take Flight is a private label brand. To protect its intellectual property rights, suspected resale of our merchandise for personal or business profit is strictly prohibited. Any orders found to have characteristics of reselling will be canceled. We reserve the right to cancel all subsequent orders from such customers.
Reshipping of Merchandise
Take Flight's policies do not allow merchandise to be reshipped. Any orders shipping to 'Freight Forwarding Companies' may be canceled. A complete listing of countries we ship to is available on this page.
Previous Fraudulent Order History
Take Flight may cancel any order if fraudulent activity is suspected and may refuse to process subsequent orders from customers with a previous fraudulent order history. Take Flight may also refuse any orders connected with a previous credit card dispute.
IMPORTANT INFORMATION REGARDING YOUR CREDIT CARD:
• Take Flight reserves the right to request additional evidence or proof of billing information.
• The charge for your order will appear on your credit card statement as 'TAKE FLIGHT. If you contest the validity or amount of a charge related to an order with Take Flight, please email our Customer Service Department at support@takeflightapparel.com
• Take Flight will prosecute to the fullest extent of the law any fraudulent activities related to the reversal of a valid charge for an order filled and delivered to the customer.
• Should your order be canceled, any 'authorization holds' will drop off your account within three to five business days.
Questions/Contact Us:
If you have any questions, comments or concerns regarding our order cancellation policy or if you feel your order was cancelled in error, please contact us at support@takeflightapparel.com.
ORDER CHANGES
To make changes to your order, send us an email at sales@takeflightapparel.com . If your order has not already been processed we can make the changes for you free of charge.
For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
Important:
Shipments made outside of the US and Canada may be subject to import duties and taxes, which are levied once your package reaches the country of destination and are the responsibility of the recipient.
CANCELING AN ORDER
To cancel your order, please email our Customer Service department at sales@takeflightapparel.com .
RETURN/EXCHANGE POLICY
If you are not satisfied with your purchase you may return it to us for a 100% refund. We refund any original condition merchandise with a copy of your original invoice.
Returns:
We refund any original condition merchandise with a copy of your original invoice as long as the item(s) has not been washed or altered in any way. If it was purchased online, you can send it back to our standard return address at Take Flight, P.O. Box 374, Beaverton, OR 97075. This service is free of charge as a service to our valued customers.
All returns will be credited back to the original payment type. Any shipping and handling fees that were paid during an online order are non-refundable. We do also not refund any costs customers pay to ship an item for a return. By sending returns back to the standard returns address credit card purchases will receive credit back to the credit card used. Please note that if you return merchandise without a receipt or invoice, we can only provide the last known value of the item in the form of a merchandise credit.
If an item is returned within 30 days of original purchase then we will process a refund of the entire purchasing price of the item. If an item is returned between 31 and 60 days after original purchase then we do not process a payment refund. In place of a payment refund we issue an online coupon code / gift card to the customers for the value of the items returned. Items are non-refundable after 60 days of original purchase. If you send them back after this date we cannot refund the purchase or issue online credit for the items returned.
Exchanges:
As of January 2nd, 2011 we no longer process direct exchanges. So if you would like to replace the item you ordered with a different color, size, or item all together then please send your item back to us in its original condition with a copy of your original invoice and a refund request/explanation written on the invoice or on another sheet of paper. You can mail the item back to our standard return address at Take Flight, P.O. Box 374, Beaverton, OR 97075, and upon receiving your item we will process your refund within 3-10 business days in accordance with our refund policy. At any time during this process simply place a new order for the new item(s) you'd like and your new item(s) will be shipped to you in accordance with our shipping policy.
On-line Purchases:
If you are not satisfied with the quality of your merchandise, you can send it back to: Take Flight, P.O. Box 374, Beaverton, OR 97075. Please remember to include your invoice with the merchandise so we can credit you back. If you no longer have your invoice, we may be able to locate your order if you can provide the name and complete billing address used in the order or the credit/debit card used as payment in the order. For additional questions, call email us at support@takeflightapparel.com.
PRICE ADJUSTMENTS
We are happy to process a price adjustment if your item (the same color and size) has been reduced within 14 days of the original purchase date. We only offer a price adjustments for merchandise purchased at the original price (items originally purchased from the Clearance section are not eligible for price adjustments). Each item is eligible for only one price adjustment. To process a price adjustment please email us at sales@takeflightapparel.com. Include your order number, and the item(s) that are eligible for the price adjustment, and we'll take care of the credit.